How to kill tourism

So today i was coming back to Dublin from my weekend trip to my home Barcelona and in my trip i saw a man from the check-in desk be rude to a group of women, he probably had his reasons but if your work is facing the public you should never be rude to anyone; a woman telling the customs officer "My passport was stolen"; a boarding message in a spoken english that was so bad that people did not understand that boarding would be done for rows 10 to 27 first; the men seating besides me speaking on how specially Barcelona felt to them and how they would recommend the visit but put a remark that you should be careful with petty crime.

Probably today was a bad luck day for me but if 4 of 4 things i realized were bad, something wrong we are doing, the problem is that fixing this is not easy so you can put this blog in the random rant/head dump section.